Faq

How can I place an order?

You can place an order through our official online store www.deputamadre69.business  Simply browse our collection, select your desired items, add them to your cart, and proceed to checkout. Only for Fashion Retailes, wholesalers and Dsitribution

We accept the following payment methods:
✔ Credit/Debit Cards (Visa, Mastercard)
✔ PayPal
✔ Advance Payment (Bank Transfer)
✔ Klarna – Order Now, Pay Later (where available)
✔ Scalapay (in select countries)
✔ Cash on Delivery (Italy only)

For more details on payments, check our [Payment Policy].

Once an order is confirmed, it is immediately processed. Cancellations or changes are not possible after confirmation. Please double-check your order before finalizing your purchase.

Where do you ship?

We ship worldwide using DHL, SDA, BARTOLINI, UPS, and other courier services. Some orders may be delivered to a UPS pick-up point depending on your location.

How much does shipping cost?

Shipping costs vary based on destination, package weight, and courier service. The exact shipping fee will be calculated at checkout based on real-time rates from the shipping provider.

How long does shipping take?

• Orders paid via PayPal or Direct Money Transfer are processed within 24 hours.
• Bank Transfer payments may take up to one week before dispatch.
• Delivery time depends on the shipping method and destination.

For tracking information, check your email confirmation or visit our [Shipping Information] page.

What happens if my order is not delivered?

If the shipping company attempts delivery three times and the package is returned to us:

• De Puta Madre 69 is NOT responsible for reshipping the order.
• No refund will be issued for failed deliveries.
• The customer must pay for reshipping costs or arrange for pick-up from our warehouse.

Tracking Responsibility: Customers must follow their tracking number sent via email. De Puta Madre 69 is not responsible for monitoring delivery status.

B2B WHOLESALE REFUND POLICY

De Puta Madre 69 – www.deputamadre69.business
Effective Date: [Insert Date]

This refund policy applies exclusively to B2B wholesale customers purchasing from www.deputamadre69.business, operated under the brand De Puta Madre 69. By placing a wholesale order, the buyer agrees to the terms outlined below, in accordance with applicable European Union legislation for business-to-business (B2B) transactions.

1. No Right of Withdrawal

In accordance with EU Directive 2011/83/EU on consumer rights, the right of withdrawal does not apply to B2B transactions. Therefore, wholesale buyers are not entitled to a 14-day cancellation period as granted to individual consumers.

2. Refunds and Returns – Conditions

We accept returns or issue refunds only in the following cases:

• Damaged or defective products upon delivery.

• Incorrect items received (wrong size, color, or design not matching the order).

• Proven production or printing defects.

Claims must be made within 5 working days from receipt of goods. After this period, products are considered accepted by the buyer.

3. Reporting an Issue

To file a return or refund claim, please send an email to:
📩 wholesale@deputamadre69.business
Include the following:

• Company name and VAT ID

• Order number

• Clear photos/videos of the defective or incorrect products

• A brief description of the issue

4. Return Authorization

Returned items must be approved in writing by our customer service team. Unauthorized returns will be rejected. If authorized, returns must be shipped back within 7 days from the approval date. All items must be unused, in their original packaging.

5. Shipping Costs

• If the return is due to our error (e.g. faulty or incorrect goods), we will cover return shipping costs or arrange pickup.

• If a return is requested for any other reason and is approved, shipping costs are non-refundable and return costs are at the buyer’s expense.

6. Credit or Replacement

Depending on stock availability, approved refunds will be processed as:

• Replacement of the defective item(s), or

• Issuance of a credit note for future orders (valid for 6 months), or

• Refund to the original payment method, only in exceptional cases.

7. Final Sale Items

Products sold as “Final Sale” or during liquidation campaigns are non-refundable and non-returnable under any circumstances.

8. Governing Law

This policy is governed by the laws of the European Union and the Italian Civil Code, as applicable to B2B commercial contracts. In the event of a dispute, the competent court shall be the Court of [City, Italy – e.g., Bologna or Milan].

Do I have to pay import taxes or customs fees?

For international orders, your country’s customs office may charge import duties, taxes, and fees. These charges are:

• Determined by your local customs authorities.
• Paid by the customer upon delivery.
• Not included in our product or shipping prices.

For details, contact your local customs office.

How do I choose the right size?

We recommend checking our Size Guide before ordering. If you’re unsure, contact us at wholesale @ dpm69.it for assistance.

Are all products original?

Yes! De Puta Madre 69 is an authentic brand. All products sold on are 100% original and officially licensed.

How can I contact customer service?

For any inquiries, you can reach us at:
📧 Email: wholesale @ dpm69.it
📞 Phone/WhatsApp: (+39) 353 398 8077

Our support team is available to assist you with orders, shipping, and general inquiries.